POOR SMEG SUPPORT

I contacted Smeg to get a technician to come out to fix the stove, oven and extractor fan when I moved into my new place. To get a service technician to come out I had to pay R1200 upfront. I took all the risk. The technician came out did an assessment and they sent a quote for the repairs. I paid upfront for this R5500 including another labor cost. After a week, I queried the delay with Smeg directly and was told the lead time for the extractor fan parts was 2-3 weeks, but the stove and oven parts were readily available. I followed up MAK to get the stove and oven fixed. The Technician then came out again 2 weeks later with the extractor fan part which didnt solve the problem. The communicator box was damaged which he didn't notice/ignored in the first assessment. MAK sent another quote for the communicator box and included a labor charge again which I disputed. They discounted it by R150 which I still disputed because if the technician had done the root cause analysis correctly the first time there would be no need for two repeat visits for the same problem. They are insisting there was another technician that came out and damaged the box. This is false. Their technician was the only one I called out and met after I moved into my new place. I had no previous discussions nor meetings with any other technician. I feel MAK are abdicating responsibility for poor root cause analysis and I must pay for their poor assessment.