Poor quality poor service

<p>We built our house and fitted it out with all new SMEG products. We have had a number of issues with a number of the appliances. </p> <p>We bought these items before our build and SMEG agreed to only activate the warranty once they had been installed. Our warranty was up this past March (2016) We only actually moved in this past January and have experienced a number of issues with all of our appliances, unfortunately not being able to try them out fully until our move.</p> <p>Some taking two months to get the new part - who can do without a fridge that long. As a result of the two month wait, something else on the fridge became faulty. That eventually got sorted and fixed, probably took about 4 months? I have an unresolved issue with my two ovens where they cannot be used together and at times even the one cannot be used on it's own. They insisted it was the way the shop fitters had fitted them, they then drilled more holes in the cupboards despite the fitters assuring and showing them that it had more than adequate air flow. This didn't help. SMEG then put in larger thermostats, they still don't work as they should. It was referred to Head Office, only because I insisted something was done about it. Head Office said they don't know why they are doing that. Umhlanga says they will have to take photos and measurements of the cupboards and send to Italy for their input. It was even suggested to me by someone at SMEG that perhaps its because I have two ovens one above the other in the cabinet. I ask this question, am I the only person in SA that has one oven above the other or next to each other? Why is this such a huge mystery? This has been going on for so long now and who knows if this is ever going to be resolved. Still also waiting for coffee machine arm to be repaired, the Umhlanga office claims not to know about it being reported. I also have a cooker hood edge that was supposed to be replaced around 2 years ago, they sent one after a long while which was worse than the one I already had. I haven't heard about that for over a year now I think? Once again, the Umhlanga office doesn't know anything about that either. I am sorely disappointed and angered that even after spending so much money investing in supposed quality products, that we firstly have had endless issues but most importantly how they have been dealt with or dragged out for so long. I bought 2 ovens, 1 microwave, 1 6 burner gas hob, 1 cooker hood, 1 integrated freezer 1 integrated fridge 2 warmer drawers and 1 built in coffee machine. The following has had to be repaired : microwave, warmer drawer, fridge (twice) still waiting for cooker hood edge after 2 years, still waiting for coffee machine, still waiting for them to resolve oven issue. I am now over it. I refuse to have to continuously push and shove to get anyway with then. It's this poor service that causes one to be pushed over the edge and become the unpleasant shouting customer. </p> <p>I have also asked Hirsch to please assist in following up with SMEG. The latest contact Hirsch had with them, they were advised that we now need to start paying for call outs. I find this totally insulting and ridiculous considering that there are unresolved issues which have taken us past our warranty date, why on earth should I be paying for call out fees? When these issues are sorted out to our satisfaction, and I have to call SMEG out for regular day to day issues, I will gladly pay for a call out fee, but until then I will not.</p> <p>SMEG assured Hirsch that they would contact me to get these issues resolved. This last attempt was two weeks ago without a peep from SMEG.</p> <p>SMEG clearly isn’t interested in resolving our outstanding issues and are perhaps hoping that the issue will simply disappear. I will however insist that they make right the faulty appliances we have been supp**** with as we spent a fair amount of money buying their products.</p> <p>One thing is for sure, we will never be buying SMEG again and will certainly discourage anybody we know from buying their products.</p> <p> </p>