Poor customer service

I bought a cooker in December 2020 via Masons and it was delivered by Smeg Umhlanga branch. I was overseas when I bought it, when I came back in May I found out the cooker had damages. Mind you I haven’t used it. I’ve taken videos and photos and liaised with the Smeg consultants in Umhlanga till today nobody has fetched it. I paid a fortune for this cooker, their customer service is too poor. I’ve written emails back and forth with empty promises, I am really frustrated. These people have humiliated me. I’m in need of assistance regarding to this matter.