poor customer service

i bought my smeg kettle on 2020 less than a year it had bubbles i took it to smeg and they exchanged , after few months the new kettle the numbers to measure water at the back is coming out i have been emailing Nishell milne to send a courier to pick it up and send me a new kettle because the first one i went from centurion to sandton twice with my petrol because they promised me i will get a new one the same day i had to wait three weeks without a kettle i told her they need to bring a new kettle and take this one i send her pictures all ago she is telling me to go to woolworths, woolworths told me to phone smeg .