Poor Customer Service

Possibly one of the poorest customer service experiences I have had. I returned a damaged 4-slice toaster and it required a trade in payment to swop for a new item.

It has taken over 4 weeks to get any feedback, and the only feedback I receive is after multiple follow ups.

After payment for the trade in, still no feedback, no official document for the trade in, I was even told I had to get a courier company to collect the unit rather then Smeg delivering it to me.

Slow communication, no processes at all, overall lack of professionalism by service agents.

A huge contrast to the expensive homeward Smeg sells.