Pathetic SMEG service

I purchased a Smeg Gas stove a few years ago and have valued and taken care of it as any good person would, then one fateful day the outer glass on the oven shattered in to pieces but remained intact on the stove. a few pieces fell out here and there because I had to move it from where it was. After some back and forth with Smeg who first admitted their glasses break backtracked to downplay the whole situation. Finally a team of assessors was sent out at my cost to assess the glass and they determined that it was the first time they had seen a glass shatter in that fashion. 3 days later , today i get a call to say they need to come back to reassess some scres on the stove which will tell them how the glass shattered. That must be some withcraft on those *****s. I am disappointed and I will never purchase a Smeg appliance again. makes that are 4 times cheaper give better service. Has anyone else had a ****py experience like this with smeg?