Pathetic customer service

I have been a loyal supporter of SMEG products for many years. I currently have SMEG products including 2 x Stove/Ovens, Dishwasher, Double door fridge, Washing Machine and a Kettle. The kettle lid became faulty and after months of correspondence was finally repaired. As part of a promotion I was given a gas stove top kettle when I purchased the latest stove/oven which was useful during the time while without the electric kettle and also during load shedding. Unfortunately the gas stove kettle began leaking from one of the seams. I reported this to a Simone Johnson who eventually responded that they did not have a replacement at that time but undertook to keep looking for one. This was communicated on 21 December 2022. I have followed up with at least 6 emails but have unfortunately received no further response. I am at a loss to understand this total lack of customer service. It appears as if they wait long enough the customer will grow tired and just go away. How can a company as brand efficient as SMEG not be able to source a relatively small item over a 9 month period is unfathomable. A very poor reflection and I will certainly be looking elsewhere for my future requirements.