Pathetic after service

My Smeg fridge started freezing all my household items, therefore I contacted smeg and they sent out 2 technicians to see the problem and they identified that there was a problem with a component and they will be back the next day to replace the part.<br> <br> However almost 12 days went by, no phone calls from smeg as to when my part will ever arrive and after phoning smeg and emailing them, all you get is \we will contact you back\" - I am utterly disappointed with Smeg after service and advice people out there to rather buy a product that will give you better after service on your electronic products as these will cost you R1000's of Rand if you have to wait for the pathetic service that smeg offers, By the way I am still waiting and my milk,cheese,etc. are all just going of and bad.<br> <br> Many Thanks "