Lack of customer service

I bought a fridge from their factory in February 2015. The knob that holds trays on the door fell off. they have a 2 year warranty but this doesn't cover cosmetic faults. since this has fallen off, I have to replace the entire door, which will be extremely expensive. For a fridge that is less than a year old, I cannot be replacing such defects. Now I noticed that the fridge has cracks and dents inside it. I also raise this with them. They simply told me to shove my complaint where the sun don't shine because the invoice states that I checked the goods and I am happy with them. I must replace what is broken out of my own pocket. The lack of assistance is appalling for such a high end brand. Oh...and the ice that the fridge produces is a headache, it freezes everything in it, including my vegetables in the vegetable trays. The technician came to check it out and told me that the fridge is fine, we must just leave it as is and not adjust it. I am extremely disappointed since I have a fridge and washing machine from them, was planning to buy a dish washer and their kettle and toaster. Their products are extremely expensive for this kind of service.