If you consider buying a Smeg fridge, be sure to buy a backup fridge as well

Item: Smeg South Africa
Rating: 1
Author: j S

Good day Smeg. When are you going to repair, or replace my refrigerator?! I am at a loss of options, and really need some help here. I bought myself a Smeg refrigerator (FC336XPNF1) end of March 2016. Only started using it end of May 2016 when I moved into my new place. This fridge has been slowly cooling less and less, my produce staying fresh for increasingly shorter amounts of time. I tried moving the fridge ****her away from the wall to help with air flow, and even added a fan to speed up air movement. This proved unsuccessful unfortunately. I reported this problem at this point, because it had reached the stage where it has become problematic, this was December 2016. They finally contacted me after the 3rd e-mail to Smeg SA in the beginning of Jan 2017. I have been cooperative with Smeg SA, I have done everything they have asked, entertained 1 technician after the other (and there have been 5 thus far). The first 2 "technicians" of which actively broken parts of the fridge which sets the temperature, so I can't even set the temperature anymore since then. They promised me they will replace these parts within 2 to 3 weeks, because they have to order it from Italy. It is now going on 4 weeks, and I have still not heard anything back from Smeg SA regarding this matter. These 2 Smeg SA technicians which were sent out, actively broke my fridge, and this, somehow, is now my problem. This is completely unacceptable! The last time I received any feedback, was when Smeg SA informed me that they will decide (they seem to want to make it clear that I have no say in the matter, and my input is not important) whether my fridge, which has been completely off now for more than a week, is working or not. I can tell you now, IT IS NOT WORKING! I have not been able to use this fridge properly since November 2016, and not at all since Jan 25. Apparently they would've contacted me Jan 31st with their decision, and still no word. I am not getting any feedback from Smeg SA anymore, they do not answer when I call, and do not reply when I e-mail them to find out what is happening. I spoke to the shop (Hirsch's) where I bought my fridge, about my problem. They informed me that Rudi, from Smeg SA, e-mailed them, stating that my fridge is working properly. He never contacted me with this information, as I was promised. He rather went via another business, cutting me out, the customer with the problematic unit. Seems they just want to close the job. Actually fixing anything is a whole different matter indeed. This is extremely unprofessional! Plus, my fridge is still not working. Smeg SA, apparently deciding it works, does not fix it! So here I am, stuck with a non-cooling, and broken Smeg fridge, unable to get any feedback, of any kind, from Smeg SA. Only appliance helping me out here at the moment, is my 15yr old Whirlpool bar fridge. Regards. A sad and unhappy customer

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