Great Customer Service; World class to be exact !

I purchased a SMEG kettle in August 2020 and had only been using it from January 2021. Two weeks ago I noticed that the top of my kettle where the lid and the base of the kettle meet was starting to lift I think it was not sealed properly at production so water had sipped through the paint it worried me for some time. on the 12th September 2021 I made contact with SMEG SA and advised them of my issue. I got the best service ever ! they responded within a few minutes of my correspondence and I was advised to bring my kettle along with the invoice to SMEG Unit 1 Linbro logistics park no 1, 1st avenue Linbro park. I was recieved by Nishelle a very lovely lady she did the paperwork for me and her assistance was prompt I left the premises with a brand new kettle I was as excited as I was the 1st time I received my Kettle. I asked if this was a common issue, and Nishelle nicely explained that it might have been the batch which had issues. Mind you I had purchased the appliance on Take A lot and that was not an issue at all I had my invoice. What Nishelle said; our customers are our priority and indeed they made me a priority that stood out to me. Keep up the great work !! Nishelle is an asset to your company a very lovely experience 10/10 from me. I love the premium appliances.