Do not buy SMEG products!

Worst service and products ever. I bought a kettle and toaster but had to buy from two different stores as I wanted the pink. When they arrived, the two products' colours were vastly different. I contacted Smeg and they told me to send both products in to their headoffice. I waited 2 months for a reply. Finally they told me I can exchange it but no pink was available and I can only exchange it for the basic colours. To my dismay I picked white as red and black is not my colours. Then my coffee machine broke twice. Sent it in twice. The first time, I waited very long for its return. The second time they delivered it to the wrong address and luckily we could retrieve it. When I got it back, it was packed unassembled and filthy and dirty. I am still waiting on them to rectify the situation but seems no one cares