"Disappointing Product Quality and Customer Service Experience"

I’ve bought several SMEG products, and considering the brand, I expected much better quality. When I had an issue with my kettle, I was told to go to Linbro for an exchange. Why should I waste my time and money for an exchange when the product is defective? I later purchased a washing machine, and less than a year later, I’ve already had to request a service technician twice for the same problem. When I reached out to customer care, all I was told to do was log a service request. This level of service is truly disappointing, especially from what is supposed to be a high-end brand.