Deffective SMEG Fridge which SMEG insists is fine

<p>This has been by far the most frustrating experience I have had the misfortune of having. SMEG might be a beautiful brand. However it is not worth the stress that SMEG service agents put you through. It is now 3 weeks that my fridge freezer is not working. BUT SMEG says its fine there is nothing wrong with it. Firstly when the problem happened in the first 3 months of rec the fridge I requested a replacement as I knew that if the fridge troubles this early into the purchase then it will be an ongoing issue, however I was informed that I WAS NOT ENTITLED TO A REPLACEMENT I HAD TO FIRST HAVE A REPAIR DONE ON IT AND IF THE ISSUE PERSISTS I COULD THEN TAKE IT FORWARD WHICH WAS NEVER UPHELD BY SMEG DURBAN (ANDREW from the durban branch is still contacting me from the 2nd repair). They then send a service repair guy who makes more conversation with my domestics than he does repair my fridge the 3 times that I had a problem with it. now after the 4th time I insisted one a replacement. but I am told that a technician needs to access the fridge and report back and they will process the authorisation for replacement.LIES LIES LIES. They send the technician with one fault to check up and NOT 2? The repair guy told me the fault on the appliances and said that it needs to be replaced BUT writes a report for SMEG saying that ALL IS FINE the appliances is working. That is so strange because I now have a SMEG fridge in my kitchening as an ornament and NOT A WORKING APPLIANCE.</p> <p>This is so frustrating as I am being bounced between SMEG and HIRSCH'S. I WOULD NOT RECOMMEND ANYONE INVEST THEIR MONEY IN SMEG AS THEY WILL HAVE A VERY STRESSFUL LIFE IF THE PRODUCT GIVE YOU A PROBLEM. SMEG IS VERY UNPROFESSIONAL AND RUDE. AND ACCORDING TO SMEG THE CUSTOMER IS NEVER RIGHT!!!! STILL WAITING FOR RUDOLPH TO CONTACT ME!!!</p>