BAD ATTITUDE

Had a problem with my smeg extractor which was then replaced. The second one also gave problems and the service manager agreed to exchange it again. He then left and the current service manager, a certain RUDI despite me having sent him emails to show proof that it was going to be exchanged refuses to do so. His superior has taken to be in the background and has left everything in his hands.I have also emailed SMEG Italy. very POOR SERVICE FROM SMEG