Atrocious Repair Service

Unacceptable delays with repairs for a Smeg dishwasher in Cape Town. They contract out so took 3 days for tech to come with cash callout fee R600. Out of warranty and they said needs parts they must order and you must pay upfront. 5 days later they say no spares in South Africa and must order from Italy with a 2-3 week delivery. It just sounds like they are really disorganized. Wouldn’t recommend buying Smeg with this kind of service