Appalling, shocking Customer Experience from SMEG

Here is my SMEG experience • Bad product experience • Bad or no communication from Smeg • Have no freezer for more than 2 weeks which caused so much inconvenience • Had to deal with a freezer that made noises like pins getting knocked downed in a bowling alley every 30 seconds which prevented from sleeping! • Loss of great amount of food due to it getting melted, especially in this tough times we in it quite substantial! • Wasting my time to leave work to come home for a technician not knowing what us going on! • Then on the Friday I wasted my whole day for bringing a fridge instead of freezer, I missed 2 important meetings for that and had to work a weekend for loss time on Friday and also taking into consideration how hectic my job is where I have been working for 7 weekends straight! • The amount of time I had wasted, frustration and anger speaking to Thinus and now to see he has just left and now I must be left hanging with the experience I had! Is this what SMEG means by Technology with style? SMEG is a lifestyle product and not an ordinary product, it’s a Ferrari for a kitchen not a KIA or CHANA or GWM! I bought a damn expensive product, which I would least expect it to do its job and freeze things which it did not, then to go through experience like this and throw food in the bin where there was a lot of time taken in preparation for it !

Is this what Smeg prides itself to be?

End result is, they unfazed about the shocking service and its looks like its the SMEG NORM! THIS IS WHAT THEY MEAN BY TECHNOLOGY WITH STYLE!!!! So you all people think when you buy a SMEG you buying a premium quality life style product, think again after my experience! Buying expensive does not mean you buying the best!!