SMD NOT assisting with ELLIES product

After months of begging Ellies to assist with faulty 300wh Lifelynk Cube, we got hold of a media article about SMD Technologies taking over Ellies. After contacting Isaack Khoza on 19/7/2024 who said I can bring in the item for a quote as it is not under warrenty (Despite the box leaflet clearly stating a 3 year warranty) , Isaak noted the fan needs replacement and will be sent to an Ellies repair centre who will quote me. Isaak also noted that SMD has not taken on Ellies Liaibilties and he is just trying to help me. The quote was for R2073.00 for investor circuit and labour from TAFMAK. Farai from Tafmak noted that the unit will be returned back to me as it might be too expensive to repair as new parts getting to hot and might be a problem withmain PCB . On collecting item from Isaack, he said I have taken such good care of the item, also agreed that there was a 3 year warranty period and HE will contact Ellies himself to see what can be done. Apparently Isaack left my details with the receptionist as when he was put through to the technical department, no one answered. He said he has tried to assist me but didn't succeed. I have on many occasions told Isaac that Ellies has repeatedly not assisted us, so leaving my details with the receptionist in NO way helps me, and if by some miracle the technician contacts me, what will I say, I don't understand the technicalities. Isaack NEVER rep****, all I recieved was an email to say Ticket SMDC*** WAS NOW CLOSED. Now I sit with a R6000 invertor that is under warranty that ELLIES AND SMD TECHNOLOGIES WILL NOT ASSIST WITH!