CW
Chris W

1 reviews | Active since Feb 2015

23 Jan 2017, 15:26

MOBILE UNIT FAULTY

<p>I HAVE PURCHASED A P700 TABLET 3 WEEKS BACK. RECENTLY THE TABLET STARTED TO GIVE TREMENDIOUS PROBLEMS AND WHEN I CONTACTED SMD TECHNOLOGIES REPAIR CENTRE THEY CAME WITH STORIES INSTEAD OF ASSISTING A PERSON. WHEN YOU EXPLAIN TO THEM THAT THE UNIT I HAVE PURCHASED, THE LADY STARTED TO GET ANOID WITH ME, AND STATED THAT ITS NOT HER PROBLEM, I HAVE TO RETURN THE UNIT TO THE SHOP I PURCHASED IT FROM. AS I STARTED TO EXPLAIN THE TECHNICAL SIDE OF MY PROBLEM THE LADY GOT AGROVATED WITH ME, AS I HAVE STATED THAT THE SPECS OF THE TABLET IS NOT AS WHAT IS SAID ON THE BOX AT ALL. SHE KEPT ON REFERRING ME BACK TO THE STORE I PURCHASED THE TABLET, AS IF THIS IS THE STORES FAULT. THIS IS SEEN IN A SERIOUS LAIGHT FROM MY SIDE</p>

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Replies (1)
SMD Technologies
SMD Technologies's reply08 Feb 2021, 10:53
Official
Hi There Chris, 
We are so sorry to hear about your poor customer experience.  We have flagged your complaint with the returns manager, and have highlighted the training shortage on these devices. Please can we ask you to email ***, so that they have your contact details.