Get it together!!!!

I WISH there was an option for a Negative Star rating. 1 Star is being too generous

SMD Technologies returns ESPECIALLY. Where I work, we supp**** students with tablets for their studies, so we order bulk. 2 Tablets have defective batteries and trying to get them to come and get the tablets and send it of to get fixed is unbelievably frustrating to say the least! The people responsible ask you to attach documents (Proof of Purchase) but they do not even READ the document!!!!! They want me to add a "Proof of Purchase" for EACH Tablet. Both are on the same ****** invoice!!! But good luck trying to get it through their heads. The invoice is for 100 Tablets, so if all 100 were defective I would have to attach 100 Proof of Purchase Documents, even if all of them are on the same document? Or attach the same document for the required amount of times? Really? Who does that!? Absolutely no one. I have to repeat myself EVERYTIME I have to do a return. If it is not a struggle to get them to log the tablets for fixing, then they will send the courier to the wrong address. When My colleague in Polokwane books a tablet for fixing and also goes so far to give the address, they come to me in Mokopane and vice versa. Once I had to call them and then you can hear everything and everyone BUT the operator. I had to ask the operator to tell her colleagues to keep it down cause I can not hear anything. They were screaming/shouting/laughing that loudly, but they continued. Finally I dropped the call and called again to get a different operator. THAT operator was good(5 Stars for him, not the company)

I thought a company of this size would have it together!