Full of excuses to pay back money and other complaints

My son's car was there for repairs and he was told that any problem he come across, he can let them know and they will sort it out.

My son send them a mail more than a month ago about wheel bearings and shocks giving problems. Asking them to sort out everything with the insurance and get the parts and then contact him to take the car to them in order for the car not to be there for so long. When I phoned her today she at first did not know about the email, then later told me she did now organise the parts, etc. Suddenly she found the mail!

When my son's car was at them, he told them about the expensive globes in his headlights, they told him, they will keep it for him. When he phoned them afterwards, the globes and wheelnuts was missing. They then told him to buy other globes, they will refund him. He did buy the globes more than a month ago and sent them the slip. Everytime somebody phone them about the refund, they have another excuse ready... at first the accountant was on leave (I'm an accountant myself and our company do not come to a standstill when I'm on leave), then it was their internet that was off for a week and the lady took a whole week to catch up with the payments she could not do in that week (gosh, my boss will fire me). Then they promised the money will be transfered at the latest today... now suddenly they typed in the wrong account number!! (Whatever, I work with suppliers for 30 years now. I know all the excuses you can give to your suppliers for not paying them).

From day 1 after he received it back, we picked up that the cars wheel alignment is out, I asked Yolani today to send me a copy of the last (they apparently did 2) wheel alignment report. Until now (end of the day), I am still waiting.

I just want this money paid back to my son and his car repaired in full so I do not need the fear for his life in his car everytime he take the road.