Bad service

My car was checked in at Smash Autobody for repairs by insurance company which outsurance on 5th or 6th March. I was given their details from insurance department then I stated calling them, for atleast 3 consecutive days they were saying my car is not with them sanding Pillar to post, well I decided to call the insurance and told that I'm not gonna call them anymore since they say, they don't have my car, but on the tracker it shows that is there. After 4 days of this up and down one lady from smash autobody called and said they have my car and they ordered parts which they gonna take week and my car will be in ready in 3 weeks, okey cool, she also told that they do follow ups on Wednesdays week. But to my surprise no one has ever called me, until I wrote an email to outsurance about the silence. On Friday the 10 April, they called and said my car is ready and I must leave work to come fetch it, told that I'll come on Monday, mind you I stay in witbank they are in Montana Pretoria. On Monday I couldn't go because they told me that the car will be ready after 16h00. I told I'll send my brother on Tuesday, On Tuesday when my brother got there, the car wasn't ready, he sat there whole day no one was informing about anything, I had keep calling, after 16h00 that's when they gave him car, with a dead battery, my petrol was finished, he took the car to buy food at Kolonade Mall that's when it refused to start, I had to calling them again, you know what they did they jumped the car, they said is gonna be fine, from Pretoria to Siyabuswa, it didn't charge, my car is still without a battery and petrol, they promised to buy a battery about a week ago but still nothing, there thing i could track my car from day one until the day they said fetch your car knowing the battery is dead is, even when they were removing the battery tracker would phone me and say am I okay, but things changed only a last days. They said I must come to Pretoria, my question is ? with which car? The one without petrol and battery, on who's expense? Go there and wait the whole day and get help after 16h00?