Unprofessional and misleading product information.

Good evening Smartopps.

I hope all is well.

I am writing to you as a very troubled client whom is not happy and affected by this unprofessional and dishonesty from your company.

1.I showed interest in your products, reached-out and I was contacted by a lady on the call centre. She asked for my details provided them and she advised that she will call me to explain the process.

2.My account was activated I had to call and ask how this deal was done because I'm not informed about the products, after calling for a while with no response I came to the office where I was told to book an appointment, to my luck I was allowed to come in as I was welcomed by Gugu.I explained that I needed a cashout because was registered on the fleet and my car was due for payment. 3days later I was assisted.

3.Gugu was surprised that my profile was activated with no product knowledge. She explained the benefit 3minutes into the presentation we were disturbed by her colleague 'A guy with a deep voice' he asked that Gugu go and assist a client with stats while assisting me. He then explained the benefits and advised he will get someone to call me as he was busy aswell to explain the whole products but till today no one has called.

4.I worked for two week being on the subscription of R170 then i called to claimu petrol and cash advance then I was told I need to make R4000 so i can have the benefit, then I asked what is the difference between cash-out and smart-ops then the lady said Gugu will call me as she is on the second shift as always till today.

5.Now I'm billed R65 and its not what I signed for.

Please cancel my subscription with immediate effect as I had enough of this lies, ups and downs with stressful nights.

If you not going to cancel kindly provide me with the number for the Ombudsman as I need out of this abusive transaction.

Kind regards Jacob Sabela ***