Having a terrible experience and warning everyone to NOT even click on these links!!!

About a month before the end of 2023, I saw an advert on my Bolt drivers' app which introduced a few benefits to the drivers including fuel, cash, tyres, spare parts etc. I was so keen to find out more so I clicked on the ad and it took me to a page where I had to fill in my details.

I was required to send a picture of my valid passport and since I was still in the process of trying to renew my documents, I knew I was not going to qualify to become a member, therefore, I had to simply close the page and forget about it.

To my surprise, I got an email on 31 January 2024 confirming that I was approved and active. I phoned them immediately to find out how that was possible. Rabelang told me there is no half subscription meaning the moment you enter SOME of your details, you are already a member even though I had no valid passport.

After a few days, I phoned again trying to find out about the benefits and Siphumele told me that they could only help if i had an active FNB account which i didn't have. I explained to her that my passport and work permit issue was the same reason why my FNB account was blocked and all that meant I couldn't get the money either. So I asked her again to take my name off their fleet. She did not.

On 14 March my Bolt profile was blocked and I immediately contacted them to find out and they said it was under migration to the Smartops fleet. I phoned Smartops and spoke to Hlompo. She said I had to pay a cancellation fee of around R2000. She further confirmed that there was no ID document under my profile but I was subscribed anyway.

On 18 March, I talked to Mathabelo who confirmed that my query was escalated hence waiting for the feedback from the managers.

On 19 March I talked to Misheck and he promised to get back to me after 13.00 because the managers we in a meeting. He never did.

Since then I have been driving around and making calls to no avail. I have spoken to up to 9 staff members of this company. I have all dates and calls recordings up to the date I spoke to the CEO of Smartops. They are deducting my money every week but I never had any of their benefits. Bolt is not able to help. They said, "Fleets operate independently and are not nanaged by Bolt."