POOR SERVICE AND FALSE ADVERTISING

WE INSTALLED A 12KVA DEYE SOLAR KIT IN FEB 2026 AND HIGHLY DISSAPOINTED IN THE SERVICE & SYSTEM. THEY CLAIM EXPERT INSTALLATION BUT THE WATER TAP SHOCKED ME. THE EARTHING ON THE INVERTER WAS NOT DONE CORRECTLY AS IT STILL SHOCK YOU. THEY ADVERTISE SATISFACTION FIRST, PAYMENT LATER BUT DEMANDED PAYMENT BEFORE THEY LEFT. THEY CAME IN THE LATE AFTERNOON AND CONTINUE WITH INSTALLATION IN THE DARK. WE NOW HAVE WATER DAMAGE FROM THE ROOF. THE POOL PUMP WAS NOT CONNECTED AND SAID THAT THEY WILL TAKE A LOOK WHEN THEY ARE IN THE AREA AGAIN. NOW 3 MONTHS NO SHOW. WE STILL HAVEN'T RECEIVED OUR COC AFTER NUMBEROUS REQUESTS. THE 24/7 AFTER SALES SUPPORT IS NON EXISTANT. THEY DON'T ANSWER THE PHONE AND IGNORRING WATSAPP MESSAGES. MY EXPECTATION IS THAT THEY SHOULD CONTACT US ASAP REGARDING ISSUES THAT WE ARE EXPERIENCING WITH THE SYSTEM AND TO ISSUE US WITH THE COC FOR THE WORK DONE AS ADVERTISED.