******* Debit Ordres taken off on wrong dates - problem not resolved for a month

<p>Hi There,</p> <p> </p> <p>I opened up a vodacom prepaid cell contract on 16 June instore @ Smartcom, Vodaworld, Midrand.</p> <p> </p> <p>It was specified they debit order must go off the 7th every month as I am only paid last day of month & salary only clears 2/3rd, so said the 7th to be safe. I spent 1/2 a day sorting out my contract.</p> <p> </p> <p>Unfortunately the debit order went off on the 21st June which instore consultants promised would not happen. So the debit order bounced. I organised a special ararngement to pay the cash of which I had to go to Smartcom & customer services, Vodacom, as the debit order had not been activated @ customer services correctly on the 7th as promised, which I did when my salary was in on 2 July.</p> <p> </p> <p>It was promised it would not happen again by Smartcom's consultant Andrew & by the manager Andrea @ Smartcom who said you can come in again & sort everything out on a saturday. I paid the R246 cash which was the R149 + R99 approx amount for activation & arranged that the R149 prepaid + the R9.50 was in my account is ready for the 7th July debit order. On the 7th, no debit order went off. The cash I paid did not reflect, although I paid it @ Vodacom customer services, Vodaworld, Midrand. As a result, around the 12th or a few days after, the original amount I paid they retook off on the wrong debit order date. I had left R215 in my account which was more than enough to cover my debit order + caller I.D, but Vodacom debited an amount of over R300 saying I have not paid the R246 cash which I have the receipt for and is logged on the system.</p> <p> </p> <p>The mails & phone calls back & forth to sort this out have been extensive over the last month & the debit order date has still not been activated to go off on the 7th. Wrong amounts have been taken off twice within a month & I am constantly harrassed by messages threatening to suspend my line & to go pay cash instore, all because btw Vodacom & Smartcom no one is willing to honour the debit order date and fix it on the system. They are asking me to come instore yet again to pay the cash of the 2nd bounced debit order which bounced because they tried to take off an amount I had already paid.</p> <p> </p> <p>I can't be doing this every month which is a huge inconvenience & it is ******* taking off wrong amounts (of which bounce & have been paid for) and are incorrect as I only leave enough for the amount & the bank charges.</p> <p> </p> <p>I am getting automated vodacom calls saying I must pay for the bounced debit orders but I have paid what is due. If Vodacom is taking off the wrong amount (too much & incorrect amounts) and on the wrong dates, I have to keep going instore from month to month to pay the correct amount, as they are double charging, even though I pay.</p> <p> </p> <p>On the 7th July no debit order went off, it went off later in the month again, not on the 7th as specified.</p> <p>I should not be liable then for bouncing debit orders of wrong amounts being taken off. I escalated the problem, asked a supervisor to call me and no one has.</p>