1 reviews | Active since Nov 2015
Family Fued interfering with work issues
About 5 years ago One of Smartcom's employee Bernadine Venter( my aunt) decided that she is going to give me a voice and data plan of R100pm on my cellphone number registered under my name however the contract would be ofcourse under her name that she was paying for... last month a family fued broke out and she has now taken matters into her own hands and decides to block my cellphone number all together... i do understand that the contract is under her name and she can do as she pleases with it, iv called smartcom numorous times to ask Bernadine to cancel the contract and unblock my number.. she refuses to do so and has even notified her colleages not to attend to the matter whenever i call... i do not need the contract I JUST WANT MY NUMBER UNBLOCKED.. SMARTCOm managment has also refused to help with the matter... what steps do i now take to get anything sorted.... BERNADINE VENTER YOU ARE USING YOUR POWER TO MANIPULATE others.. what joy do you get out of doing this...
Dearest Customer
Thank you for your contact made to Smartcom, however after my investigation, the contract belongs to Mrs. Bernadine Venter and she is the only person with legal authority for any changes to be made on this line. We can only unlock lines on her authority. Please refrain from calling the Customer care or sales consultants they cannot assist with any adjustments to Mrs. Venters line. If you require your own personal line, please feel free to contact me for a new contract and I will gladly arrange a sales consultant to assist with your application.
Thank you and kind regards.
Andrea Wilton- ***
Dearest Customer
Thank you for your contact made to Smartcom, however after my investigation, the contract belongs to Mrs. Bernadine Venter and she is the only person with legal authority for any changes to be made on this line. We can only unlock lines on her authority. Please refrain from calling the Customer care or sales consultants they cannot assist with any adjustments to Mrs. Venters line. If you require your own personal line, please feel free to contact me for a new contract and I will gladly arrange a sales consultant to assist with your application.
Thank you and kind regards.
Andrea Wilton- ***
