After 3 weeks since taking out a contract - my account is handed over to collections!

<!-- [if gte mso 9]><xml> <o:OfficeDo***entSettings> <o:AllowPNG/> </o:OfficeDo***entSettings> </xml><![endif]--> <p> </p> <p>I took out 2 new contracts on 24/04 and was it only activated a week later. Today is 10/05 (2 weeks later) and I called Vodacom to activate caller line identity just to find out that my account was handed over to collections because they initiated the debit order on the 05th of May and was it already p***ed the 1st of may so apparently my account is in arrears due to the lack of professional service from Smartcom. according to Vodacom they cannot ***ist me further and do I have to contact Smartcom directly. I was also supposed to received R1320 free airtime plus 2 free screen insurance but according to Vodacom there is no airtime and I am paying R160pm for 2 screen insurances. Now all action is suspended until I see to the settlement of my apparent arrear account - WHAT A WASTE OF MY TIME! 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