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Samuel M

1 reviews | Active since Apr 2014

02 Mar 2017, 09:44

Ugly Step-child Syndrome

<p>I have been a loyal cusotmer for over 4 yrs and recently they onouced that they are giving line upgrades to account holders for remaining loyal durning the transition to being owned by MTN. I live in Jackal Creek and our estate is never on eqaul footing with other estates they service. They are apparently not upgrading us ( as though my loyalty is worthless to them and yet I part with R1700 a month to them and have been for yrs. I guess my money is not good enough for them. Dont offer gifts if you are not going to be giving them to everyone, now you are going to lose a long term customer and I am going to wage a campaign to see if we cant switch from your ISP as an estate because you cant continue this underhanded beahviour without consequence! I am going to see if i can't get a petition going if you are going to give your other customers a free upgrade and you dont for us. How can i pay more for the exact same service from the same ISP???? Thats very insulting. I would rathar pay someone else than you if you are going to to do that and I am sure I am not alone. </p>

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Replies (2)
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Samuel M's update02 Mar 2017, 15:10
Reviewer Update

I have since managed to track down the National Service Manager and I am happy to say that they are, at the very least, actioning my issue. I am even more impressed that they didn't make the mistake of making promises beyond promising to keep the lines open!

Smart Village
Smart Village's reply10 Apr 2017, 14:23
Official

Thanks for the thumbs up. If there's anything else we can do please send a mail to: ***