1 reviews | Active since Apr 2014
Ugly Step-child Syndrome
<p>I have been a loyal cusotmer for over 4 yrs and recently they onouced that they are giving line upgrades to account holders for remaining loyal durning the transition to being owned by MTN. I live in Jackal Creek and our estate is never on eqaul footing with other estates they service. They are apparently not upgrading us ( as though my loyalty is worthless to them and yet I part with R1700 a month to them and have been for yrs. I guess my money is not good enough for them. Dont offer gifts if you are not going to be giving them to everyone, now you are going to lose a long term customer and I am going to wage a campaign to see if we cant switch from your ISP as an estate because you cant continue this underhanded beahviour without consequence! I am going to see if i can't get a petition going if you are going to give your other customers a free upgrade and you dont for us. How can i pay more for the exact same service from the same ISP???? Thats very insulting. I would rathar pay someone else than you if you are going to to do that and I am sure I am not alone. </p>
I have since managed to track down the National Service Manager and I am happy to say that they are, at the very least, actioning my issue. I am even more impressed that they didn't make the mistake of making promises beyond promising to keep the lines open!
I have since managed to track down the National Service Manager and I am happy to say that they are, at the very least, actioning my issue. I am even more impressed that they didn't make the mistake of making promises beyond promising to keep the lines open!
Thanks for the thumbs up. If there's anything else we can do please send a mail to: ***
Thanks for the thumbs up. If there's anything else we can do please send a mail to: ***
