1 reviews | Active since Jun 2015
Terrible Service
The company charges so much for Internet and in return you get bad service and people that have no idea how to fix your Internet problems. Been having frequent loss of connectivity with the Internet for the whole month of June. You call a technician over and they seem to do nothing but say everything seems alright on this side, and then that's the end of it. When you call the customer care line for technical help most the consultants are not helpful at all and they tell you they will log a fault but it seems Smart Village doesn't do anything about these logs. Worst ISP ever.
Hi, we realise that it's been literally ages since you posted this, and well, there's really no excuse for having never answered your complaint. However, as they say, it's never too late to do the right thing, so here we are.
Hopefully your issue has long since been resolved and that everything is okay. However, if this is not the case, and if there is any new or existing issue that we can assist you with please reach out to us at *** and we'll get right on it.
Once again, our sincerest apologies for taking so long to respond to this.
Hi, we realise that it's been literally ages since you posted this, and well, there's really no excuse for having never answered your complaint. However, as they say, it's never too late to do the right thing, so here we are.
Hopefully your issue has long since been resolved and that everything is okay. However, if this is not the case, and if there is any new or existing issue that we can assist you with please reach out to us at *** and we'll get right on it.
Once again, our sincerest apologies for taking so long to respond to this.