Terrible Call Centre Service

I have been trying to get a hold of the person who is dealing with my smart village application since the beginning of January with no luck. She had provided me with contact number ********** 471 to directly contact her on however this constantly goes to voicemail.

I have sent through 3 e-mails asking her for feedback with no response back.

I had called the call center twice on Wednesday the 10th of January 2018 asking to be put through to her where on the first occasion she was on lunch and the second occasion she was not at her desk to take my call. I then left my contact details asking to be called back however have not been called back to date.

I have also called the call center 3 times on the 12th of January 2018, twice to speak to the sales liaison and once to speak to management and on ALL three occasions I was put on hold only to be put back into the call queue where the same contact center agent re-answers the phone, the agents have tried again to route me to the sales liaison directly however NO ONE answers the phone meaning I am constantly in a call queue LOOP.

I have e-mailed both ********** and ********** with the same query stating my frustration on Friday the 12th of January 2018 only to still not have a response back!

I am completely appalled with the way the call center operates, this type of service is completely unacceptable!

How do I go about getting the appropriate service if both the call center as well as the central e-mail contact center are ignoring my requests??