CN
Chazlynn N

1 reviews | Active since Apr 2015

07 Apr 2015, 14:37

Smart Village - 0% Customer Orientation

It has been a week since I have supposedly \Activated"my Smart Village Services at. The View (A newly developed complex in Dainfern). Initially the lady I spoke to mentioned that an initial installation would be required to activate the service. I could not be available due to the importance of my work. She then mentioned to me that I can do it by myself. So i tried and after numerous calls of being told: \""Please reboot your modem\"""

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Replies (1)
Smart Village
Smart Village's reply02 Jun 2017, 13:17
Official

Hi, we realise that it's been literally ages since you posted this, and well, there's really no excuse for having never answered your complaint. However, as they say, it's never too late to do the right thing, so here we are.

Hopefully your issue has long since been resolved and that everything is okay. However, if this is not the case, and if there is any new or existing issue that we can assist you with please reach out to us at *** and we'll get right on it.

Once again, our sincerest apologies for taking so long to respond to this.