1 reviews | Active since Dec 2016
Shocking service
The only way to contact Smart Village is through the call centre. I have consistently has poor service and i have experienced the same this time around. This is the third time in 2 week s that I am reporting a fault with the fibre optic cable and despite assurances from the call centre that I would be contacted and a technician sent out, NOTHING has happened and NO-ONE has contacted me. This morning I was supposedly but through to the manager (twice) and no-one answered so the phone just went dead. This must be the WORST service provider ever!!!
Hi Debbie,
We're sorry to hear that our service has not been up to expectation and that it's been frustrating for you. We will escalate this to the customer care team, in the meanwhile if you could provide contact details that would help us to expedite things from our side.
Once again, apologies.
Best regards,
Hi Debbie,
We're sorry to hear that our service has not been up to expectation and that it's been frustrating for you. We will escalate this to the customer care team, in the meanwhile if you could provide contact details that would help us to expedite things from our side.
Once again, apologies.
Best regards,