SHOCKED !!!!! Most unorganized and unqualified company EVER!!!!

<p>Well this started as an easy to fix issue. My router was not connecting my devices to the internet. So I call Smart Village to try and log a call. Firstly the Cape Town branch is unreachable. So my call is diverted to the Gauteng region. And even they could not reach the Cape Town branch. But at least whoever was helping me (The person did not introduce themselves, just answered with a very irritated HELLO...) was able to log the call for me. This was early in the morning. Smart Village came the next day.... Okay so they fix the internet problem and just disappears. (You would think that an IT guy would think to look at all the IP addresses of other devices if ALL of our devices are wireless) Nope not Smart Village... So this now left us with one of the most important devices that we have in our business not working. The printers... I call back immediately. Still could not reach Cape Town branch... But Gauteng logs a call again... Hours later nobody has shown up. So I call again. Gauteng branch tells me a technician is on the way. Nobody came. So the next day I call and ask where the technician is? They don’t even know about the callout. And just to top it all off.... They can’t fix the problem that day either. Because their technicians are booked full up. I mean seriously. I have never dealt with a company as unprofessional or ***********.</p>