Ridiculous System and Failure to Respond

Moved to new apartment with telecoms run by Smart Village. No information provided on signing of lease that this requires special attention, so as normal I simply booked a line transfer with Telkom. On arrival I was informed to contact Smart Village. The response I received - after several unanswered phone calls and emails - was that I would need to pay a R550 fee to perform a site inspection, despite the fact that Smart Village already installed a line for the previous tenant. <br> <br> Two weeks later, nothing done. I have been unable to use the internet, received no correspondence, no phone calls answered, no emails answered, and inspection taken place. For me, this means that I haven't been able to do my job. Smart Village don't seem to care and are in no rush to do anything. And I still have to pay Telkom for a line that isn't being used.