Poor service delivery and poor communication
<p>logged a call on their sms line after we had no internet for the day.... There was a response and a phone call.... The next evening the technician fixed the line... The next morning the line dropped again... Since then I've send multiple sms complaints over the last 2 days with absolutely no response... Not even an acknowledgment.... Close to a week with no internet.... However they won't refund the payment pro rata for no service delivery... People that take money and that do not deliver are ********** in my mind.... I would not consider them as a service provider.. I have now given them formal notice...</p>
Thanks for reaching out on Hello Peter and expressing your frustrations with our service. We guess we haven’t helped matters by taking so long to reply – sorry. We can’t deny we’ve been taken a while to respond. All we can say is that we’ll do better in the future. In the meantime, you’re welcome to call us on ***3 or drop us a line at *** even if it’s only to tell us we’ve been too slow.
Thanks for reaching out on Hello Peter and expressing your frustrations with our service. We guess we haven’t helped matters by taking so long to reply – sorry. We can’t deny we’ve been taken a while to respond. All we can say is that we’ll do better in the future. In the meantime, you’re welcome to call us on ***3 or drop us a line at *** even if it’s only to tell us we’ve been too slow.
Thanks for reaching out on Hello Peter and expressing your frustrations with our service. We guess we haven’t helped matters by taking so long to reply – sorry. We can’t deny we’ve been taken a while to respond. All we can say is that we’ll do better in the future. In the meantime, you’re welcome to call us on ***3 or drop us a line at *** even if it’s only to tell us we’ve been too slow.
Thanks for reaching out on Hello Peter and expressing your frustrations with our service. We guess we haven’t helped matters by taking so long to reply – sorry. We can’t deny we’ve been taken a while to respond. All we can say is that we’ll do better in the future. In the meantime, you’re welcome to call us on ***3 or drop us a line at *** even if it’s only to tell us we’ve been too slow.