1 reviews | Active since Aug 2015
POOR SERVICE DELIVERY AND NO RESPONSE TO QUERIES
I have Smart Village as service provider for my internet connection at home in Midstream. Initially I paid for a 10MB connection but in November 2014 Smart Village 'upgraded\ their services and for this I received a 20MB connection for the same price. Since this upgrade I have only had problems with their service. I have complained and complained and complained about this on a countless number of occasions and now almost a year later I have still not seen any type of commitment from Smart Village to either fix the problem or to refund me for their lack of support and the 20MB line which is intermittent to say the least. I have emailed their support line
Hi, we realise that it's been literally ages since you posted this, and well, there's really no excuse for having never answered your complaint. However, as they say, it's never too late to do the right thing, so here we are.
Hopefully your issue has long since been resolved and that everything is okay. However, if this is not the case, and if there is any new or existing issue that we can assist you with please reach out to us at *** and we'll get right on it.
Once again, our sincerest apologies for taking so long to respond to this.
Hi, we realise that it's been literally ages since you posted this, and well, there's really no excuse for having never answered your complaint. However, as they say, it's never too late to do the right thing, so here we are.
Hopefully your issue has long since been resolved and that everything is okay. However, if this is not the case, and if there is any new or existing issue that we can assist you with please reach out to us at *** and we'll get right on it.
Once again, our sincerest apologies for taking so long to respond to this.