dM
dahlia M

1 reviews | Active since Feb 2015

19 Jan 2016, 16:31

poor service

Smart village Client Center Cape Town is never contactable (they leave early every day) and Jhb office never calls back.<br> Service is poor and the long wait on line is unacceptable and frustrating.<br> My impression is that the organization is too big and inefficient and cannot supply the service for which they have been contracted.<br> However they are very quick to take your money. <br>

0
Replies (1)
Smart Village
Smart Village's reply02 Jun 2017, 13:32
Official

Hi, we realise that it's been literally ages since you posted this, and well, there's really no excuse for having never answered your complaint. However, as they say, it's never too late to do the right thing, so here we are.

Hopefully your issue has long since been resolved and that everything is okay. However, if this is not the case, and if there is any new or existing issue that we can assist you with please reach out to us at *** and we'll get right on it.

Once again, our sincerest apologies for taking so long to respond to this.