Paying for imaginary services

<p>Simply put , we pay for the service of internet accessibility.</p> <p>The problem is the service for the majority of time in recent weeks have been non existent at particular times of day, consistently down in the evenings around 19h30 to 09h00 the time of day when I actually utilise the internet most.</p> <p> </p> <p>Service was fine until recent weeks , there is virtually no customer feedback when calls are logged via SMS. No feedback from first line remote support or anyone really. </p> <p>Service is non existent the only time we get SMS feedback is to tell us what we already know , of which the internet connection isn't functional.</p>