Pathetic service Smart Village

Worst ever service! We’ve been without wifi for the last week and it seems like Smart village do not care and di not have the interest to help! We live in Midfields Midstream and after a load of calls still without any help! I phoned on wednesday and left a message... no one phoned back. I phoned Thursday and was told that a technician will attend to the matter as soon as possible. I called again Friday and was told that I am on the urgent list... still nothing! Phoned again this morning and was told that they can jot get hold of the technician. For ****ing crying out loud!!! We are paying for a service but we don’t have the service!!!