Pathetic service

<p>My telephone line has not been working for the past month and it is impossible to get a hold of the company to fix it. I tried numerous times to get a hold of the staff at the Cape Town office. Eventually I drove to their offices when I got there, they informed me that their telephone lines were not working either and that it has been down for the past few days (very interesting reflection on a telecommunications company). They then arranged for a technician (Drihan) to come out and he could not even provide me with any form of feedback as to the problem. He could not fix the problem after 90min and i informed him that I have another appointment and that I did inform the office of this the day prior. He then stated that he would contact me again for another appointment but a week had gone by and I still did not hear anything. Attempts to geta hold of their offices failed again. I sent an email regarding this and a gain a week later and no one responded. I then sent an email to Melody Gunning who promptly rep**** and apologised regarding the issues. She stated that if I could inform her of a time she would arrange for someone to attend to the problem. I informed her of a time and still nothing happened. In another attempt I called the JHB offices (still cannot get through to the Cape Town office) and informed the lady who attended to the phone call and logged a complaint that I cannot answer my phone at certain times so could they please contact me before 08:30am so that i can make arrangements. She assured me this would happen and again it did not. Then 5 days later they tried to contact me at a time whe i clearly informed tham that i would not be able to take a phone call. When i tried to get a hold of them again, I cannot get through. 3 attampts this morning and again I cannot get through to the Cape Town branch. Even the JHB branch cannot get through to them.</p> <p>I cannot believe that a company with the degree of inefficiencies still manages to operate. If i could rate them a zero start I would. If you ever plan to purchase or rent a place where they are involved........dont!</p>