Overpriced; sub-standard service offering

Hi there, I am in Villa Italia, Century City. I am mostly interested to find out what alternative internet options there are available to residents therein, as my current understanding is that Smart Village have a sort of 'monopoly' there; hence the sub-standard service (which is unfortunate). Specifically, we have not been getting timely notices about hitting cap and internet outages - which, when working from home, is unacceptable (there are real costs involved for us). There is also very little done from your service team in terms of apologies or offerings to customers who have been affected by these outages. Your customer care team do anything but care, as they were of absolute no assistance when contacted about outages.