Not a care in the world ,it's as if they take your money doing you a favor

Gosh where do I begin!Been charged R649 ,on a month to month,after prices drop no one informes you of the price drop so I continue to pay the R649.for a few month so I'm out of pocket,spoke to there billing department to a lady by the name Talent not very understanding and extremely rude.she said would get the manager to call me to which I'm still waiting for two days later.this is my point the service delivery is extremely poor.Ive tried to upgrade my line speed to there new deals in December,but have been sent pill to post. Finally when I do get somewhere I get told it will only be effective on the 1st of February. Cause it is already January Really????that your billing issues not mine.there is no accountability everyone brushes you off to the next person!i will make it mine duty to get rid of smart village from my estate as we have spoken about it already,they just making it easier and easier.