1 reviews | Active since Apr 2010
No usage notifications
I don't receive usage notifications and I have sent a number of emails but no one bothers to fix this problem. The so called Client Service supervisor (Annari Bonthuys) does not respond to my emails, I wonder if she knows what client service is!! At some point she sent me a screenshot from their systems, which is no use to me. For me to see whether I have reached my usage limit I have to log on. They call themselves SMARTVILLAGE!!!!
Hi, we realise that it's been literally ages since you posted this, and well, there's really no excuse for having never answered your complaint. However, as they say, it's never too late to do the right thing, so here we are.
Hopefully your issue has long since been resolved and that everything is okay. However, if this is not the case, and if there is any new or existing issue that we can assist you with please reach out to us at *** and we'll get right on it.
Once again, our sincerest apologies for taking so long to respond to this.
Best regards,
Hi, we realise that it's been literally ages since you posted this, and well, there's really no excuse for having never answered your complaint. However, as they say, it's never too late to do the right thing, so here we are.
Hopefully your issue has long since been resolved and that everything is okay. However, if this is not the case, and if there is any new or existing issue that we can assist you with please reach out to us at *** and we'll get right on it.
Once again, our sincerest apologies for taking so long to respond to this.
Best regards,