No service for R460 every month

No internet connectivity for more than a month. I have tried to get your technical team to fix the connectivity problem, but with no results. Now I have subsequently found out that the Upper Eastside Building has actually removed the lines that Smart Village have been using. So in fact there is no way that your technical team can actually solve the problem. All this time Smart Village has been quietly debiting my account while there has not been any connectivity. I am really angered about that.

I do not see why I should give you a months notice considering the fact that I have had zero connectivity for over a month now. I will be instructing my bank to bounce your debit order in January. Actually the right thing for you to do would be to refund me for the months that I have had no service.