CG
Craig G

1 reviews | Active since Mar 2009

11 Dec 2017, 13:16

No response

Signed up 2 weeks ago, I have received no response. I have phoned the call center numerous times - "I will get activations to phone you back" I still havent got any response from smart village, if there was another service provider in my area I would definitely use them.

0
Replies (3)
Smart Village
Smart Village's reply18 Dec 2017, 08:18
Official

Hi Krik,

Apologies for taking so long to respond to your post, particularly in light of the poor service. We have escalated this to our customer care team. In the meanwhile, if you could message your contact details and/or estate/stand no. we will get back to you as soon as possible

Best regards,

CG
Craig G's update18 Dec 2017, 08:50
Reviewer Update
Midstream medows stand 5830. I have since found that telephone calls do not help anything - one should only send emails. Now that I have got through I will only get connected on the 26th of Jan...
CG
Craig G's update18 Dec 2017, 08:51
Reviewer Update
For anyone who tries to contact smart village do so via their email system do not bother with phone calls. I have since found that emails get responded too.