1 reviews | Active since Oct 2012
MTN should be disgusted with Smart Village acquisition.
<p>Our smart village is regularly down. It has a huge impact on our lives as I work from home regularly and our DSTV is connected to the internet. Unfortunately we live in an estate where we are forced to use these fools. The most recent has been the last 48 hours over Easter. Despite numerous calls they have NO TECHNICIANS available until next week. Their call centre drops calls, and their call centre people are totally nonchalant about helping. If you have a choice DO NOT use them. They are pathetic on every front - from speed, to reliability, to client service. </p>
Hi Dean, thanks for reaching out on Hello Peter and expressing your frustrations with our service. We guess we haven’t helped matters by not resolving this quickly – sorry. All we can say is that we’ll do better in the future.
We've escalated this to our service manager who will be in touch with you.
Hi Dean, thanks for reaching out on Hello Peter and expressing your frustrations with our service. We guess we haven’t helped matters by not resolving this quickly – sorry. All we can say is that we’ll do better in the future.
We've escalated this to our service manager who will be in touch with you.