1 reviews | Active since Jul 2017

03 Nov 2017, 14:59

MOST PATHETIC SERVICE

Same problem that was addressed by so many people and obviously Smart Village does not give a damn. Great Service from the sales department. The Installations Department in Cape Town is a disgrace! Neither the manager or the person dealing with our order responded to many, many e-mails and it is impossible to get through to the Cape Town office. In the end I drove to their offices and was informed that there is nothing wrong with their phones. This is really the worst company I have ever dealt with and I feel sorry for the Networks and Systems Engineer and the lady at Reception that attempted to sort out the poor service of installations. Smart Village must find out whether it is because of over worked employees or just staff that needs to be fired! And fix your ****** phone system!

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Replies (1)
Smart Village
Smart Village's reply08 Nov 2017, 14:22
Official

Hi Annelize, we're really sorry to hear that your experience has been so poor. We'll escalate this to customer care, however, in the meanwhile if there is anything else we can do to assist you, please let us know - or send a mail to contactcentre@smartvillage.co.za.