More than a week without internet, no service

Slow internet from the beginning, now, since 04/12/17 more off than on, since 08/12/17 NO internet. Phoning everyday, on 15/12/17 they replaced the router, couldn’t get it to work, still no internet, I Only get promises from the customer “care” number, they don’t even respond to the 2mails I’ve send to Chris, been told he is a manager, no response from the 2 sms’s I wrote. NOthing. Useless company, and according to the hundreds of complaints on the estate facebook page, we can not get another service provider, due to a contract with Smartvillage. How is it possible to have a monopoly and don’t need to supply a service, what they get paid for every month? My family’s cell data is sky high, and I have to use my airtime daily to get them to fix their stuff.? Witch I’m paying for. Again, useless company.