*********** service provider

I sent Smart Village an email giving them a months' notice to move our wifi from our old house to the new house. I received an email to say this would be done. On following up, two days before the move, the reference number given to me was incorrect and no one could tell me when my installation would be done. We work from home so wifi is a must for my family. As far as I'm concerned I have given Smart Village a months notice so I will move to another service provider if my issue is not resolved today.